1. Overview

At Loomecart, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds will be accepted.

2. Returns

You have [number of days, e.g., 30 days] from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, including all accessories, manuals, and documentation.
• Accompanied by the original receipt or proof of purchase.

Certain types of goods are exempt from being returned. Perishable goods, custom products, and items that are on sale or clearance cannot be returned.

3. Return Process

To initiate a return, please contact our customer service team at admin@loomecart.com with your order number and details about the product you wish to return. We will respond with instructions on how to proceed with the return.

Once your return is approved, you will be provided with a return shipping label. Please securely package the item and ship it back to us. Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds typically take [number of days, e.g., 5-10 business days] to process, depending on your payment provider.

Original shipping costs are non-refundable, except in cases where the item received was incorrect or defective.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at admin@loomecart.com. Exchanges are subject to product availability, and customers are responsible for any price differences and shipping costs.

6. Non-Returnable Items

We do not accept returns or exchanges for the following items:

• Gift cards
• Downloadable software products
• Personal care items (e.g., cosmetics, hygiene products)
• Custom or personalized items
• Perishable goods (e.g., food, flowers)

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at admin@loomecart.com with details and photos of the damage or defect. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

8. Cancellations

Orders can be canceled within [number of hours, e.g., 24 hours] of placing them for a full refund. After this period, the order will be processed, and you will need to follow the return procedure to request a refund.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at admin@loomecart.com.